On-site Support (April 2023)

This guidance is designed to provide some useful support to our Q.partners during installation. 

TABLE OF CONTENTS

• Hardware Support 1: Manual reboot your Q.HOME Core 
• Hardware Support 2: Smart Energy Meter Configuration  
• Hardware Support 3: Home Internet  
• Hardware Support 4: SwitchDin Droplet 
• Software Support 1: Q.OMMAND Pro/Go (Installer)
• Software Support 2: Q.OMMAND Home (End-user) 
• Software Support 3: Grid-Profile Settings

Hardware Support 1: Manual reboot your Q.HOME Core 

• Please refer to this instructions
• Alternatively, you can follow the below instructions on your Q.OMMAND HOME

Hardware Support 2: Smart Energy Meter Configuration  

• EM530/EM540 Instructions (You can also refer to the below video)
  
• 
  
•  PV meter with 3phase PV inverter (Edit)

Hardware Support 3: Home Internet  

• Instruction for configuring LTE dongle (such as Huawei)
• Instruction for setting up the guest WIFI at home   

Hardware Support 4: SwitchDin Droplet 

• How to commissioning G2 with SWD droplet (Similar to Q.Home Core) -  SwitchDin_commissioing_Gen2 
• SWD return process - SWD customer return process 
• SWD connection with Q.Home Core - Connection with SWD droplet

Software Support 1: Q.OMMAND Pro/Go (Installer)

• Instruction for using installer account (Pro and Go) 

Software Support 2: Q.OMMAND Home (End-user) 

• Instruction for creating the end-user account (Please refer to the User Manualfor more information)
  1. Home ID and Activation Code are needed for creating your account (Please contact your installer or Qcells Australia, if you don't have these numbers)
  2. Q.OMMAND Home APP (IOS/Android) and Website are available for monitoring your system 
• Time-based setting (Please refer to section 6 - Using the Q.OMMAND HOME App of the User Manual)

Software Support 3: Grid-Profile Settings

• Grid profile setting on Q.OMMAND Pro / Tunnelling 

Software Support 4: Quick Guide for Emergency Solar Management (ESM) in Synergy Network (WA)

• Provided Instruction